Shipping & Delivery
Orders within New Zealand are shipped via Courier Post on a ‘Signature Required' ticket.
If we have supplied you with courier ticket information, you can track the shipment of your order online via the Courier Post.
All shipping charges are calculated at the time your order is processed. You will need to select the shipping area e.g: North Island or South Island. The method or delivery service is based on the overall weight and actual size of your order. All items are normally sent via Courier Post. Large or bulky orders (e.g. large or heavy products or a number of combined items with a total weight over 30 kg) to be confirmed.
Our aim is to process your order by the end of the day in which we receive payment confirmation. Depending on your location and delivery method your order can take up to 7 days to arrive if delivery is between islands. You should allow up to 7 working days from the placement of your order for your goods to arrive. In most cases however you will receive your order within 2-4 days (excluding seasonal peak periods and public holidays)
North Island deliveries are typically 1-2 days (excluding large or bulky orders) and South Island deliveries being a 2-3 day service. Urgent deliveries may attract a delivery surcharge. We will contact you to confirm the delivery surcharge prior to shipping your order.
NB: Delivery time frames will vary during peak seasonal periods throughout the year, eg: Xmas / New Year.
NB: If you are a rural delivery customer it may take an additional 1-2 days for your order to arrive.
NB: All large or bulky orders are sent via road transport carrier. Please allow up to 7 days for large or bulky orders to arrive.